FAQs
Welcome to Pupporia’s FAQ Page!
We’re here to answer your most common questions and ensure a smooth shopping experience for you and your furry friend.
If you can’t find the answer you’re looking for, feel free to contact us
Orders & Shipping
How long will it take to receive my order?
• Processing Time: 1-2 business days
• Delivery Time: 8-12 business days
• You will receive a tracking number once your order has been shipped.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.
Do you ship internationally?
Currently, we only ship within the UK. We are working on expanding our shipping options in the future.
How can I track my order?
Once your order is shipped (within 1-2 business days), you will receive an email with your tracking information. You can also track your order via the Order Tracking page.
Payments & Billing
What payment methods do you accept?
We accept the following payment options:
• Visa, Mastercard, American Express, Apple Pay, PayPal
Can I cancel my order?
If you need to cancel your order, please contact us within 24 hours of placing it. After this period, we begin processing your order, and cancellations may no longer be possible.
Returns & Refunds
What is your return policy?
We offer 30-day returns for all orders. If you are not satisfied, you can return your item in its original condition. Please refer to our Return & Refund Policy for more details.
How long does it take to process a refund?
Once we receive and inspect your return, your refund will be processed within 7 business days. The refund will be issued to the original payment method.
Do you offer exchanges?
No, we do not offer exchanges at this time. If you need a different item, we recommend returning the original order and placing a new one.
Product Information
What type of products do you sell?
We specialize in high-quality dog products, including:
• Comfortable dog beds for ultimate relaxation
• Interactive dog toys for mental and physical stimulation
• Anti-barking devices for peaceful training
• Leashes & harnesses for secure and comfortable walks
How do I choose the right size for my pet?
Each product page includes a detailed size guide to help you select the perfect fit for your furry friend. If you need assistance, don’t hesitate to contact us.
Customer Support
How can I contact Pupporia?
You can reach us via:
Email: info@pupporia.co.uk
Phone: +447446119295
Business Hours: Monday – Saturday, 9:00 AM to 5:00 PM (GMT+1)
We aim to respond to all inquiries within 24 hours.
Thank you for choosing Pupporia – where every pup’s happiness comes first!