Return and Refund Policy

Updated at 2025-02-16

Timeline:

  • Return period: 30 days from delivery date
  • Restocking Fee: None
  • Refund time: Within 7 working days
  • Shipping costs for returns: Paid by the customer

At Pupporia, we are committed to providing high-quality products for your pet. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure a hassle-free shopping experience.

Eligibility for Returns

We accept returns within 30 days of delivery, provided that the item meets the following conditions:

• The item is unused, undamaged, and in its original packaging

• All accessories and manuals are included

• The product is clean and free from pet fur, odors, or damage

How to Initiate a Return

To request a return, follow these steps:

1. Contact us at info@pupporia.co.uk with your order number and reason for return.

2. Our team will review your request and provide return shipping details.

3. Ship the item back using a trackable shipping service (return shipping costs are the customer’s responsibility).

Refund Process

Once your return is received and approved, the refund will be issued to the original payment method within 7 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us at info@pupporia.co.uk within 48 hours of receiving the package. Include:

• Photos of the damaged or incorrect product

• Your order number

We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not offer exchanges at this time. If you need a different item, please place a new order and return the unwanted product for a refund.

Need Assistance?

For any questions or concerns, our customer support team is available to assist you.